Programs Charities FAQ

Ready-made Survey Questions & Responses

Select one of our surveys or use these examples as a guide and build your own

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Standard Zypti Survey

Build lasting relationships with your clients and customers

Click below preview our Standard (Free) survey utilizing our CAMP tools.

This program is for demonstration purposes only. Responses and donations are are not recorded.

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Zypti Basic

Standard Survey

SurveyExample Cutomer Service
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1. Based on your recent interaction, how satisfied were you?

  • Extremely satisfied
  • Somewhat satisfied
  • Neither dissatisfied nor satisfied
  • Somewhat dissatisfied
  • Extremely dissatisfied

2. How likely are you to recommend us to family, friends, or colleagues?

  • Extremely likely
  • Somewhat likely
  • Neutral
  • Somewhat unlikely
  • Extremely unlikely

3. Did we meet your expectations?

  • Yes
  • No

4. Were you motivated by the ability to direct a donation to any charity of your choice for the time spent engaging with us?

  • Yes
  • No

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Customer Experience

Enhance your customers’ experience and build customer loyalty

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Customer Experience

Satisfaction

SurveyExample Customer Experience Satisfaction
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1. How likely is it that you would recommend this company?

  • Extremely Likely
  • Very Likely
  • Somewhat Likely
  • Less Likely
  • Not At All Likely

2. How satisfied are you with this company?

  • Very satisfied
  • Somewhat satisfied
  • Neither satisfied nor dissatisfied
  • Somewhat dissatisfied
  • Very Dissatisfied

3. How well did we meet your needs?

  • Extremely well
  • Very well
  • Somewhat well
  • Not so well
  • Not at all well

4. How likely are you to use us again?

  • Extremely Likely
  • Very Likely
  • Somewhat Likely
  • Less Likely
  • Not At All Likely

5. Value for the money?

  • Very good
  • Good
  • Neither good nor bad
  • Poor
  • Very Poor

6. Quality of Service or Product?

  • Very good
  • Good
  • Neither good nor bad
  • Poor
  • Very Poor

Customer Service Icon

Customer Experience

Service

SurveyExample Customer Experience Service
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1. How would you rate the quality of your customer service experience?

  • Very positive
  • Somewhat positive
  • Neutral
  • Somewhat negative
  • Negative

2. Did we address your questions and concerns?

  • Yes
  • No

3. How much time did it take to address your questions and concerns?

  • Much shorter than expected
  • Shorter than expected
  • About what was expected
  • Longer than expected
  • Much longer than expected

4. Was the customer service representative knowledgeable and helpful?

  • Yes
  • No

5. Did the customer service representative make you feel valued as a customer?

  • Yes
  • No

6. How likely is it that you would recommend our company to a friend?

  • Extremely likely
  • Very likely
  • Somewhat likely
  • Less likely
  • Not at all likely

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Market Research

Increase response rates with a conflict free process

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Market Research

Product

SurveyExample Market Research Product
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1. In the past 12 months, how often did you use our product?

  • More than once a week
  • Once a week
  • More than once a month
  • Once a month
  • A few times
  • Never

2. How would you feel if you could no longer use our product?

  • Very disappointed
  • Somewhat disappointed
  • Indifferent

3. How would you rate the quality of the product?

  • Very good
  • good
  • neither good nor bad
  • Poor
  • Very Poor

4. How innovative is the product?

  • Extremely innovative
  • Very innovative
  • Somewhat innovative
  • Not so innovative
  • Not at all innovative

5. How would you rate the value of the product to the price you paid?

  • Excellent
  • Above average
  • Average
  • Below average
  • Poor

6. How likely are you to replace your current product with this product?

  • Extremely likely
  • Very likely
  • Somewhat likely
  • Less likely
  • Not at all likely

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Market Research

Service

SurveyExample Market Research Product
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1. What is your first reaction to the service?

  • Very positive
  • Somewhat positive
  • Neutral
  • Somewhat negative
  • Negative

2. Quality of Service

  • Very good
  • Good
  • Neither good nor bad
  • Poor
  • Very Poor

3. Innovation of the service?

  • Very good
  • Good
  • Neither good nor bad
  • Poor
  • Very Poor

4. In the past 12 months, how often have you used our service?

  • More than once a week
  • Once a week
  • More than once a month
  • Once a month
  • A few times
  • Never

4. How Likely are you to replace your current service with this service?

  • Extremely Likely
  • Very Likely
  • Somewhat Likely
  • Less Likely
  • Not At All Likely

6. How likely is it that you would recommend our service to a friend?

  • Extremely Likely
  • Very Likely
  • Somewhat Likely
  • Less Likely
  • Not At All Likely

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Market Research

Product Review

SurveyExample Market Research Product Review
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Start by rating your purchased item

  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Star
  • Zero Stars

Please provide your comments below:

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Employee Engagement

Utilize CSR budgets to engage with your employees

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Employee Engagement

Career Satisfaction

SurveyExample Employee Engagement Career Satisfaction
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1. Do you find your work meaningful?

  • Extremely meaningful
  • Very meaningful
  • Moderately meaningful
  • Slightly meaningful
  • Not very meaningful

2. Do you find your job to be challenging

  • Extremely challenging
  • Very challenging
  • Moderately challenging
  • Slightly challenging
  • Not very challenging

3. How well are you paid for the work you do?

  • Extremely well
  • Very well
  • Moderately well
  • Slightly well
  • Not very well

4. How often do assigned tasks help you grow professionally?

  • Extremely often
  • Very often
  • Moderately often
  • Slightly often
  • Not very often

5. How many opportunities do you have to get promoted?

  • A great deal
  • A good deal
  • A moderate amount
  • A little
  • Not very much

6. How satisfied are you with your job?

  • Very satisfied
  • Somewhat satisfied
  • Neither satisfied nor dissatisfied
  • Somewhat dissatisfied
  • Very Dissatisfied

7. How likely are you to look for another job outside the company?

  • Extremely likely
  • Very likely
  • Somewhat likely
  • Less likely
  • Not at all likely

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Employee Engagement

Work Environment

Employee Engagement Work Environment
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1. How often do you feel stressed at work in a typical week?

  • Extremely often
  • Very often
  • Moderately often
  • Slightly often
  • Not very often

2. How much do your opinions about work matter to your coworkers?

  • A great deal
  • A good deal
  • A moderate amount
  • A little
  • Not very much

3. How realistic are the expectations of your supervisor?

  • Extremely realistic
  • Very realistic
  • Moderately realistic
  • Slightly realistic
  • Not very realistic

4. Are you supervised too much, too little or the right amount?

  • Way too much
  • Somewhat much
  • Slightly much
  • About right
  • Slightly not enough
  • Somewhat enough
  • Not enough at all

5. How satisfied are you with your employee benefits?

  • Very satisfied
  • Somewhat satisfied
  • Neither satisfied nor dissatisfied
  • Somewhat dissatisfied
  • Very Dissatisfied

6. Are you proud of where you work?

  • Very proud
  • Somewhat proud
  • Neutral
  • Not very proud

7. How likely are you to look for another job inside the company?

  • Extremely likely
  • Very likely
  • Somewhat likely
  • Less likely
  • Not at all likely
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